Renewal and Related Work for Call Center System
Request for commentsJapanese title: コールセンターシステム等の更改等業務
Overview
This notice requests opinions on the draft specifications for the renewal and related work of the call center system at the Japan Housing Finance Agency. The draft specifications are available from June 16 to July 7, 2026, and opinions must be submitted by July 7, 2026, 17:00. The procurement involves updating the call center system and related services.
Key Details
- Source: Kanpo
- Notice type: Request for comments
- Publication date: June 16, 2026
- Procuring entity: Tomura Masayuki, Director of the Financial Planning Department, Japan Housing Finance Agency
- Deadline to obtain tender documents: July 7, 2026 (passed)
- Comment deadline: July 7, 2026, 17:00 JST
- Opportunity stage: Request for comments / pre-tender
- Status: Expired
- Technology relevance: Possible
- Business-action likelihood: Medium – The notice is a request for opinions on draft specifications, indicating an early stage with some opportunity, but local adaptation and partnership may be needed.
Official Notice
Official Source
Kanpo, Japan's official government gazette, in which legally required public procurement notices are formally published.
- Source: Kanpo, Government Procurement Notice Edition
- Official category: Request for comments
- Publication date: June 16, 2026
Full English Translation
The following English translation was prepared from the original Japanese notice published in Kanpo. Where an official English summary appears in the Kanpo publication, it was used only for verification; the translation below is based on the Japanese source text.
As the draft specifications for the designated procurement service have been completed as follows, we hereby request opinions on the draft specifications.
June 16, 2026
Japan Housing Finance Agency
Contract Officer, Director of the Financial Planning Department Tomura Masayuki
◎ Procurement Agency Number: 608
◎ Location Number: 13
1. Procurement Details
(1) Item Classification Numbers: 71, 27
(2) Designated procurement service and quantity: Renewal and related work for the call center system, etc.
2. Method of Submitting Opinions
(1) Deadline for submitting opinions: July 7, 2026, 17:00
(2) Submission address: 1-4-10 Koraku, Bunkyo-ku, Tokyo 112-8570
Japan Housing Finance Agency, Customer Service Department, CS Planning Group
Murayama, Kawaji
Phone: 03-5800-8157
3. Distribution of Draft Specifications
(1) Distribution period: June 16, 2026 to July 7, 2026
(2) Distribution location: Same as 2(2) above.
Show original Japanese notice
意見招請に関する公示
次のとおり調達特定役務の仕様書案の作成が完了したので、仕様書案に対する意見を招請します。令和8年6月16日独立行政法人住宅金融支援機構契約担当役財務企画部長戸村昌幸◎調達機関番号608 ◎所在地番号131 調達内容(1)品目分類番号 71、27(2)購入等特定役務及び数量 コールセンターシステム等の更改等業務2 意見の提出方法(1)意見の提出期限 令和8年7月7日17時00分(2)提出先 〒112-8570 東京都文京区後楽1-4-10独立行政法人住宅金融支援機構カスタマーサービス部 CS企画グループ村山、川路 電話03-5800-81573 仕様書案の交付(1)交付期間 令和8年6月16日から令和8年7月7日まで(2)交付場所 上記2(2)に同じ。
Business Signal
Business Relevance
Use this notice for preparation or market research; it does not establish an open opportunity to submit a bid now.
- Product fit: Potential
- Current-case feasibility: Not applicable
- Evidence confidence: Low
- Supply-chain security: Unknown
Participation fit
This is a request for comments on draft specifications, not a tender notice. The public notice does not provide tender eligibility requirements. Eligibility, bidding conditions and participation requirements should be reviewed if and when a formal tender notice is published.
This page is based on the official Kanpo tender notice, with translation and a preliminary business assessment by I.J. Do. The official Japanese notice and tender documents are binding.
JBid is a beta technology-procurement intelligence service by I.J. Do.