Development and Operation of Automated Voice Response System for FY2026 Tax Filing Period
Open tenderJapanese title: 令和8年度確定申告期の電話相談に対する音声自動応答システムの開発・運用業務一式
Overview
This procurement is for the development and operation of an automated voice response system to handle telephone consultations during the FY2026 tax filing period. The contract term extends until March 31, 2027. Eligible bidders must have Grade A, B, or C qualification for service provision in the Kanto-Koshinetsu region for fiscal years 2025-2027.
Key Details
- Source: Kanpo
- Notice type: Open tender
- Publication date: July 9, 2026
- Procuring entity: NISHIO Naoki, Director of the Accounting Division, Commissioner's Secretariat, National Tax Agency
- Qualification documents deadline: August 17, 2026, 17:00 JST (passed)
- Submission deadline: September 1, 2026, 17:00 JST
- Bid opening: September 4, 2026, 10:30 JST, location: see the official notice
- Award method: Lowest-price award
- Eligibility (from notice): All-ministry unified qualification, 'services', grade A–C, Kanto-Koshinetsu region – verify in the tender documents
- Status: Expired
- Technology relevance: Possible
- Business-action likelihood: Medium – Open competitive tender with qualification requirements and regional restrictions; participation feasible but likely requires local qualification and possible partnership.
Official Notice
Official Source
Kanpo, Japan's official government gazette, in which legally required public procurement notices are formally published.
- Source: Kanpo, Government Procurement Notice Edition
- Official category: Tender notice
- Publication date: July 9, 2026
Full English Translation
The following English translation was prepared from the original Japanese notice published in Kanpo. Where an official English summary appears in the Kanpo publication, it was used only for verification; the translation below is based on the Japanese source text.
The following is announced as an open competitive tender. July 9, 2026, Authorized Officer for Expenditure Commitment: NISHIO Naoki, Director of the Accounting Division, Commissioner's Secretariat, National Tax Agency
Procurement Agency Number: 015
Location Number: 13
1. Procurement Details
(3), (5), (6) are the same as in Notice No. 1-1 (3), (5), (6).
(1) Item Classification Numbers: 71, 133, 27
(2) Subject and Quantity: Development and operation of an automated voice response system for telephone consultations during the FY2026 tax filing period, one set
(4) Performance Deadline: Until March 31, 2027
2. Eligibility for Competition
(1), (2), (4), (5) are the same as in Notice No. 1-2 (1), (2), (4), (5).
(3) Qualification for participation in competition for fiscal years 2025, 2026, and 2027 under the Ministry of Finance unified qualification system: Must be rated Grade A, B, or C in the service provision category and have competition participation qualification in the Kanto-Koshinetsu region, or if not yet qualified, must submit an application for qualification screening and be registered in the list of qualified participants by the bid submission deadline.
3. Submission Location for Bids
(1), (2) are the same as in Notice No. 1-3 (1), (2).
(3) Date and Place of Bid Briefing: July 22, 2026, 14:00, National Tax Agency Fifth Conference Room
(4) Deadline for Receipt of Certificates, etc.: August 17, 2026, 17:00
(5) Deadline for Receipt of Bids: September 1, 2026, 17:00
(6) Date and Place of Bid Opening: September 4, 2026, 10:30, National Tax Agency Fifth Conference Room
Use of Procurement Portal: Same as Notice No. 1-4
Others
(1), (2), (3), (4), (5), (7), (8) are the same as in Notice No. 1-5 (1), (2), (3), (4), (5), (7), (8).
(6) Method of Awarding Contract: The bidder submitting the lowest valid bid price within the range of the estimated price prepared under Article 79 of the Budget and Accounting Act will be awarded the contract. However, if it is recognized that the bidder may not perform appropriately or that contracting with the bidder would disrupt fair trade order, the contract may be awarded to the next lowest bidder within the estimated price range.
(9) Contact Point: MASUI Daiki, Procurement Section, Accounts Division, Commissioner's Secretariat, National Tax Agency, 3-1-1 Kasumigaseki, Chiyoda-ku, Tokyo, 100-8978, Japan. TEL 03-3581-4161 ext. 3644
Show original Japanese notice
入札公告
次のとおり一般競争入札に付します。令和8年7月9日支出負担行為担当官 国税庁長官官房会計課長西尾尚記◎調達機関番号015 ◎所在地番号13〇第3号1 調達内容(3)、(5)、 (6)は、第1号の1(3)、(5)、 (6)に同じ。(1)品目分類番号 71、133、27 (2) 件名及び数量令和8年度確定申告期の電話相談に対する音声自動応答システムの開発・運用業務一式 (4) 履行期限 令和9年3月31日まで2 競争参加資格(1)、(2)、(4)、 (5)は、第1号の2(1)、(2)、(4)、 (5) に同じ。(3)令和7・8・9年度財務省競争参加資格 (全省庁統一資格)において業種区分が「役務の提供等」で「A」、 「B」又は「C」等級に格付けされ、関東・甲信越地域の競争参加資格を有する者、又は当該参加資格審査を受けていない者で、競争参加資格 審査申請書を提出し、入札書の受領期限までに競争参加資格 審査を受け競争参加資格 者名簿に登載され、当該等級に格付けされた者であること。6 入札書の提出場所等(1)、 (2)は、第1号の3(1)、 (2)に同じ。(3)入札説明会の日時及び場所 令和8年7月22日14時00分 国税庁第五会議室(4)証明書等の受領期限 令和8年8月17日17時00分(5)入札書の受領期限 令和8年9月1日17時00分(6)開札の日時及び場所 令和8年9月4日10時30分 国税庁第五会議室調達ポータルの利用第1号の4に同じ。 その他(1)、(2)、(3)、(4)、(5)、(7)、(8)、 は、第1号の5(1)、(2)、(3)、(4)、(5)、(7)、(8)、 に同じ。(6)落札者の決定方法 入札書の入札価格が予算決算及び会計令第79条の規定に基づいて作成された予定価格の制限の範囲内で最低価格をもって有効な入札を行った者を落札者とする。ただし、落札者となるべき者の入札価格によっては、その者により当該契約の内容に適合した履行がなされないおそれがあると認められるとき、又はその者と契約を締結することが公正な取引の秩序を乱すこととなるおそれがあって著しく不適当であると認められるときは、予定価格の制限の範囲内の価格をもって入札した他の者のうち最低の価格をもって入札した者を落札者とすることがある。(9)問い合わせ先 国税庁長官官房会計課契約第一係升居大熙 電話03-3581-4161内線3644
Business Signal
Business Relevance
Do not proceed in the examined current route: an evidenced mandatory deadline or requirement blocks it. Other routes require separate verification.
- Product fit: Potential
- Current-case feasibility: Blocked in the examined route
- Evidence confidence: Low
- Supply-chain security: Unknown
Participation fit
Participation is expected to require appropriate Japanese government procurement eligibility, or cooperation with a suitable Japanese partner holding the required qualification. The eligibility requirements have not been fully reviewed and should be verified against the official tender documents.
This page is based on the official Kanpo tender notice, with translation and a preliminary business assessment by I.J. Do. The official Japanese notice and tender documents are binding.
JBid is a beta technology-procurement intelligence service by I.J. Do.